Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@enzoki.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@enzoki.com.
Lost or Stolen Packages
We are not responsible for orders that are lost or stolen after delivery has been confirmed by the carrier. Customers are responsible for providing a secure delivery location to ensure the safe receipt of their package.
To minimize the risk of theft, we recommend:
- Shipping to a secure address where someone is available to receive the package.
- Following package tracking and delivery notifications.
Once a package has been marked as delivered, any lost or stolen orders must be addressed directly with the shipping carrier. We appreciate your understanding and cooperation.
Buyer`s Remorse
We do not accept returns or issue refunds for purchases made due to buyer’s remorse. This policy helps us maintain fair pricing and ensure the integrity of our operations.
In addition, once an order has been placed, cancellations can be difficult to accommodate. Many of our pieces are artisanal and handcrafted, not mass-produced, and sudden cancellations can significantly impact the artists and makers who create them. For this reason, we also do not issue refunds for buyer's remorse.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Antique Purchases
All sales of antiques are final. Due to the unique, vintage, and often delicate nature of antique items, we do not offer refunds, exchanges, or returns on these purchases. We encourage all buyers to carefully review items, ask questions, and request additional details or photos (if applicable) prior to purchase to ensure satisfaction.
By completing your purchase, you acknowledge and agree to this Final Sale policy.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Approved refunds will be issued for 50% of the original purchase price. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@enzoki.com.